elon FAQ — Mobile, Cricket, VIP and Withdrawals
From playing on mobile to BPL betting, VIP cashback to the withdrawal process — all your questions answered in one place.
৳300
Minimum Deposit
30 min – 3 hrs
Standard Withdrawal Time
24/7
Live Support
From opening an account on elon for the first time to everyday betting and withdrawals, many questions come up. This page has answers to 22 frequently asked questions across four main topics: using mobile, BPL and international cricket betting, the VIP program and weekly cashback, and withdrawal rules. Reading the responsible gaming guidelines and being familiar with the terms and conditions is important for every player — especially before claiming a bonus.
Table of Contents
Playing on Mobile
If the connection drops suddenly, elon's server saves the last known state of your bet. When your internet comes back, log in — any active bet or round will resume from where it left off. For slots or live casino games, if a round has not finished, your balance may be held temporarily; wait a few minutes or contact support.
On Android, open Chrome, tap the three-dot menu and select "Add to Home screen". On iPhone, tap the Share icon in Safari and choose "Add to Home Screen". After that, you can open elon directly from your home screen — just like an app, with no extra download required.
Yes, both Android (APK) and iOS versions of the elon App are available. They are distributed through official channels. Always use the official source for a safe installation, and avoid downloading APKs from unknown third-party sites, as those may not be safe.
Yes. elon's site is fully mobile-responsive, so you can play slots, live casino and sports betting normally from any Android or iOS browser (Chrome, Safari, Firefox). Keep your browser updated for faster loading and use a stable internet connection.
Yes, accumulated old cache and cookies in your browser can slow down page loading. On Android Chrome, go to Settings → Privacy → Clear browsing data and remove "Cached images and files". On iOS Safari, go to Settings → Safari → Clear History and Website Data. After that, loading speed on elon should improve noticeably.
If the OTP doesn't arrive, first check that your number is correct. Sometimes network delays can cause a 1–2 minute wait. Use the "Resend" option. If the problem continues, contact elon support by email — help is available 24/7 in Bengali.
BPL and International Matches
On the cricket betting page, select multiple matches or markets and add them to your bet slip. elon will automatically show it as a multi-bet and calculate the combined odds. For example, three selections with odds of 1.70, 1.80 and 1.90 give combined odds of approximately 5.81; a ৳100 bet returns ৳581 if all win, but if any one loses, the full ৳100 is lost.
Yes, elon offers live in-play betting on BPL and other major international cricket tournaments. Odds change every moment while a match is in progress. New markets may open after each over or wicket. Live bets require quick decisions, so confirm your selection before the market locks.
If a match is declared no-result or cancelled, elon generally voids that bet and returns the stake. If one leg of a multi-bet is voided, it is counted as odds of 1.00 and the remaining legs stay active. For specific rules, check the sports betting section on the Terms and Conditions page.
Simply multiply the decimal odds by your stake to get the total return. Example: if Team A's odds are 2.50, then ৳200 × 2.50 = ৳500 return (৳300 profit + ৳200 stake). If Team B's odds are 1.80, then ৳200 × 1.80 = ৳360 return (৳160 profit). If the bet loses, only the stake is lost.
The most popular markets among Bangladeshi players are: Match Winner, Innings Total Runs, Top Batsman, First Wicket Partnership and Runs Per Over. These markets attract the most bets in BPL and Bangladesh Tigers international matches. During live play, "Next Wicket" and "Next Over Runs" markets are also quite popular.
Say Team A's odds are 2.10 and Team B's are 1.75 in a T20 match. If you bet ৳1,000 on Team B and Team B wins, you get back ৳1,750 — meaning a profit of ৳750. If Team A wins, the full ৳1,000 is lost. T20 cricket has no draw market, so there are always only two possible outcomes.
VIP and Cashback
elon VIP members receive weekly cashback, priority support and special promotional offers. Higher tiers come with higher cashback rates and exclusive benefits. VIP members may also receive additional rewards during major tournaments or special events. Benefits differ by tier — from Bronze to Platinum.
elon has four VIP tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%. Cashback is based on net losses for that week. For example, if a Gold member's weekly net loss is ৳20,000, the cashback will be ৳20,000 × 0.6% = ৳120.
Weekly cashback is calculated by taking your total losses for the week, subtracting total winnings to get the net loss, then applying your tier's rate to that amount. Cashback only applies in weeks where you have a net loss; there is no cashback in a winning week. Once added to your balance, it can be used normally.
elon VIP tiers advance based on regular active betting and play — the longer and more consistently you play, the faster you move up. We do not publish specific turnover figures, as the overall activity of your account across different games and markets is taken into account.
Weekly cashback is calculated at a set time each week (generally at the start of the following week) and added to your balance. elon calculates the eligible amount automatically — you do not need to claim it separately. Once added, it will be visible in your account balance.
Regular activity is needed to maintain your VIP tier. If you are inactive for a long period or your activity drops significantly, your tier may be re-evaluated. To keep receiving the best benefits, it is best to keep playing regularly. For details on the policy, ask elon support.
Withdrawals
Withdrawals to bKash, Nagad, Rocket and Upay on elon are usually completed within 30 minutes to 3 hours. Bank transfers may take longer. During high processing volumes, it can take up to 3 hours; under normal conditions, most withdrawals are completed sooner.
For security, elon only processes withdrawals to bKash, Nagad, Rocket or Upay numbers registered in the account holder's own name. Sending to another person's wallet is not possible. This is a necessary rule to prevent fraud — use a wallet in your own name and keep that information updated in your account.
Yes, elon's withdrawal system operates 24 hours a day, 7 days a week. Withdrawal requests made at night or on Fridays and Saturdays are also processed within the standard 30 minutes to 3 hours. Mobile banking services (bKash, Nagad, Rocket, Upay) may have their own time restrictions, which could cause a slight delay in some cases.
To withdraw bonus winnings, the wagering requirement must be met. The wagering requirement for elon's welcome bonus is 15 times the bonus amount. For example, if you deposit ৳1,000 and receive a ৳1,500 bonus, your total balance is ৳2,500 and the wagering required is ৳1,500 × 15 = ৳22,500. Once that amount has been bet, the bonus winnings can be withdrawn.
"Pending" means elon has started processing your request. If it is not completed within the standard time (3 hours), contact elon's 24/7 live chat and provide your withdrawal ID or amount. Delays are usually caused by incomplete identity verification information — make sure your account details are complete.
The minimum withdrawal amount on elon is ৳1,000 — by any method (bKash, Nagad, Rocket, Upay or bank transfer). There is no strict limit on how many times you can withdraw in a day, but each request is processed separately and takes 30 minutes to 3 hours.
More questions? Get direct help
If your issue is not resolved by any of the answers above, the elon support team is ready to help you directly. Service is available in both Bengali and English, 24 hours a day, 7 days a week.
24/7 Live Chat
Click the live chat button at the bottom right of any page on the site. elon's support representative usually responds within a few minutes.
Email Support
For detailed issues or sending documents, contact us by email: [email protected] — you will get a reply even if you write in Bengali.
Please note, betting and casino activities on elon are for persons aged 21 and above only.