elon's Privacy Policy

1 Applicability and Scope

This privacy policy ("Policy") applies to the elon platform and the elonbet.cam website. When you create an account on elon, use any of our services, or browse this website, you agree to abide by the terms of this Policy.

The purpose of this Policy is to clearly inform you how your personal information is handled. elon believes that data protection is a fundamental right of users, and we treat that right with the utmost importance. To understand the full terms of your relationship with elon, please read our Terms and Conditions, which set out the complete rules for using our services in detail.

2 Information We Collect

elon collects only the information necessary for the proper operation of the platform. The data collected can be grouped into the following categories:

2.1 Registration Information

When you create an account, we collect your name, date of birth, mobile number, email address, and national ID or passport details. This information is essential for identity verification (KYC) and account security.

2.2 Financial Information

Your payment method details are collected during deposits and withdrawals. Transactions on elon can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Verifying user identity at the time of transactions is necessary for secure processing. Full credit or debit card numbers are never stored.

2.3 Usage Information

Certain information is collected automatically while you use the platform, such as IP address, browser type, device model, operating system, session duration, and a list of pages visited. This information is used to diagnose technical issues and improve the user experience.

2.4 Communication Information

When you contact our support team via live chat or email, the content of the conversation is stored. This helps ensure continuity in future communications and improve service quality.

3 Purpose of Data Collection

elon uses your information for the following specific purposes:

• Creating accounts, verifying identity, and ensuring secure login.
• Processing deposits, withdrawals, and other financial transactions.
• Providing bonuses, promotional offers, and personalised benefits.
• Preventing fraud, money laundering, and unauthorised access.
• Delivering effective customer support via 24/7 live chat and email.
• Identifying and resolving technical issues on the platform.
• Informing and supporting users on responsible gaming matters.
• Sending promotional communications — only with your consent.

Your information is not used for any purpose beyond those listed above.

4 Data Storage and Security

elon follows industry-standard security practices to protect your information. All data transmissions are encrypted using SSL (Secure Socket Layer) technology, eliminating the risk of data interception.

4.1 Technical Security Measures

• All data transfers are secured with 256-bit SSL encryption.
• Sensitive data (passwords, financial information) is stored in encrypted form.
• Regular security audits are conducted.
• Suspicious access attempts are automatically detected and blocked.
• Server access is restricted — only authorised staff can view personal information.

4.2 Organisational Security Measures

elon staff operate under confidentiality agreements. Access to user data is limited to what is necessary for their role. Regular data protection training is provided.

5 Sharing Information with Third Parties

elon does not sell or rent your personal information. Sharing information with third parties occurs only in the following limited circumstances:

• Payment processors: The relevant financial institutions receive the necessary information to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These institutions follow their own privacy policies.
• Service providers: Trusted third parties are used for web hosting, data analytics, and technical support. They process data only in accordance with elon's instructions.
• Legal obligations: Information may be disclosed in compliance with applicable law when required by a court order or a lawful request from authorities.
• Fraud prevention: Necessary information may be shared with security agencies to detect fraudulent activity.

Outside the cases above, no information is shared with any third party without your consent.

6 Cookies and Tracking Technologies

The elon website uses cookies and similar technologies. Cookies are small text files stored on your device that improve the browsing experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. Disabling these may prevent the platform from functioning properly.
• Functional cookies: Remember your language preference and other settings.
• Analytics cookies: Collect visit data to help us understand which pages are used most.

6.2 Cookie Controls

You can limit or disable cookies through your browser settings. However, disabling essential cookies may disrupt important functions such as login and payment.

7 Protection of Minors

elon strictly enforces a 21+ age policy. No person under the age of 21 is permitted to create an account or use the platform. Age verification is carried out during registration, and the data of minors is not knowingly collected.

If we become aware that a minor's information is present in our systems, it is deleted immediately and the associated account is closed. For more details on responsible gaming, visit our Responsible Gaming page, which describes various safety measures including the protection of minors.

8 User Rights

Users with an account on elon hold the following rights regarding their personal information:

• Right to access: You may request to know what information is stored about you.
• Right to rectification: You may request correction of any inaccuracies in your information.
• Right to erasure: In certain circumstances you may request deletion of your information, though some data may need to be retained due to legal or regulatory obligations.
• Right to object to processing: You may object to marketing communications or, in certain cases, to the processing of your data.
• Right to data portability: You may request that your information be provided in a readable format.

To exercise these rights, contact elon's support team via live chat or email. For more general information about elon, you can visit our About Us page.

9 Data Retention Period

elon retains your information only for as long as necessary. The general policy is:

• Account-related information is retained for as long as the account remains active.
• Financial transaction records are kept for the period required by law.
• After an account is closed, certain information may be retained for a reasonable period for fraud prevention and legal protection.
• Marketing preference information is retained until you withdraw it.

If you have specific questions about data retention periods, please contact the support team.

10 Changes to This Policy

elon may update this privacy policy from time to time. If significant changes are made, you will be notified via your registered email address or through a notice on the platform. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.

The "Last Updated" date at the top of the page always indicates the current version of the policy. Previous versions may be made available on request.

11 Contact

If you have any questions or concerns about this privacy policy, please contact elon's support team:

• Live chat: Available 24/7 in Bangla and English through the website.
• Email: [email protected]

We generally respond to your requests within a reasonable time. Privacy-related complaints are reviewed carefully and appropriate action is taken.

For general questions, our FAQ page covers answers to many topics.