elon Responsible Gaming
Gaming is most enjoyable when it stays a source of fun. elon wants every player to play safely within their own limits — without pressure or financial harm.
Betting and playing casino games is entertainment — just like watching a film or enjoying sport. At elon we believe this entertainment stays healthy when it is controlled and planned. Problematic gambling behaviour develops gradually, and often the player does not notice it themselves at first. That is why staying aware from the start is important.
elon gives every user tools to manage their own account — from daily deposit limits to full self-exclusion. Under our Terms and Conditions, every account must be registered by a person aged 21 or above. There is no way for minors to open an account here.
If you ever feel your urge to gamble is growing, or a family member is becoming concerned, do not hesitate to contact our 24/7 live chat or email. Our support team is ready to help in both Bengali and English. Under our Privacy Policy, your contact information remains completely safe.
Age limit is our priority
To open an account and take part in any betting or casino game on elon, a player must be at least 21 years old. Identity is verified at registration and additional documents may be requested at any time if needed. Be careful to ensure younger members of your household cannot access your account.
Take control yourself — self-limit tools
From your elon account panel you can activate any of the tools below. They help keep gaming within the bounds of entertainment.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately.
Session Time Limit
Your account will log out automatically after a set time, so you do not play for long stretches without a break.
Bet Limit
Set an upper limit on a single bet or on total bets within a given period. This reduces the chance of large losses.
Cooling-Off Break
Temporarily close your account for a few days. During this time you cannot log in or place bets.
Self-Exclusion
If you feel you need to stop playing, contact our support to close your account for 30 days or permanently.
Gaming History
View a detailed history of your deposits, withdrawals, and bets at any time — useful for understanding your own patterns.
Recognising warning signs matters
If you notice any of the following signs in yourself or someone you know, seek help promptly:
- You feel a strong urge to bet more to recover losses and cannot stop yourself.
- You are borrowing money or dipping into savings beyond your set gaming budget.
- You are hiding your gambling from family and friends or being dishonest about it.
- Your focus is drifting away from work, studies, or family responsibilities, and thoughts of gambling keep coming back.
- When you cannot play, you feel restless, irritable, or anxious.
- You keep telling yourself "just one last time" but cannot stop.
If you notice even one of these signs, do not dismiss it — seek help. You can find more information about responsible gaming in our Frequently Asked Questions (FAQ).
Where to get help
elon Live Chat
Our support team is available 24 hours a day, 7 days a week to help in Bengali. Contact us directly on live chat and explain your situation — no judgement, only help.
Email Support
If you feel uncomfortable speaking directly, write to us by email. Our email address is: [email protected] — you can write in Bengali or English.
Family and Close Ones
Let a trusted family member know. Family support often works before professional help is needed. If you cannot manage on your own, ask a family member to contact us on your behalf.
Professional Counsellors
Speaking with a mental health professional or addiction counsellor is very effective in this situation. Various hospitals in Bangladesh have psychiatry and addiction departments. You can get a referral through a doctor you know.
Support Groups
Many people find a way forward by talking with others facing the same problem. Local mental health centres and community organisations run these kinds of groups.
elon's Commitments
Protection of Minors
No one under 21 can register on elon. Identity verification procedures are strictly followed, and suspicious accounts are not kept active without investigation.
Monitoring Problem Behaviour
elon's system detects unusual gambling patterns. If risky behaviour is identified on an account, our team reaches out to that player and tries to help.
Fast Self-Exclusion
Once a self-exclusion request is received, the account is closed as quickly as possible. No promotional communications are sent during this period.
Trained Support Team
Our support team members are trained in responsible gaming. They will listen to you with empathy and help you take the right steps.
No Pressure
While self-exclusion is active, elon will not send any bonus offers, emails, or messages. Respecting your decision is our commitment.
To learn more about elon, read our About Us page, where the core principles of our service are explained in detail.